Enrollment "Secret Shopper" Tips
Content Give

Community College Executive Forum | Research Webinar

The Top Four Mistakes You’re Making with Student Onboarding

Thursday, March 15 at 12:30 p.m. ET

EAB experts have conducted hundreds of “secret shopping” exercises on community college campuses over the past three years.

We send a member of our team to pose as a first time student navigating initial enrollment steps in order to identify student pain points and work with enrollment teams to streamline the myriad of steps, communications, and red tape involved for students.

On March 15, join frequent secret shopper, Justin Kollinger, as he shares the four biggest onboarding mistakes community college teams make, specifically around:

   •  Issuing student identification numbers to new students
   •  Providing career counseling and placement testing advice
   •  Directing students to the correct financial aid resources

Join the webinar to hear real stories and lessons learned from our community college members.

Register for the Webinar

Fill out the form below to join us live on March 15.